We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: 

• Lead implementation of system improvements based on QI findings  

• Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment 

• Master’s degree from an accredited program in a relevant field (social science, health care or business administration) 

• Minimum of 10 years leading QA/QI in behavioral health or related service areas 

• 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action 

• Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians  

• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred 

• Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices  

• Familiarity with OMH and OASAS systems and regulations  

• Proficiency with Electronic Health Records (EHR)  

• Excellent organizational, time management, and technology skills  

• Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time 

• Strong understanding of corporate compliance and regulatory standards  

• Self-motivated with the ability to work independently and collaboratively  

• Valid New York State Driver’s License and ability to meet agency driver requirements 

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: 

• Lead implementation of system improvements based on QI findings  

• Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment 

• Master’s degree from an accredited program in a relevant field (social science, health care or business administration) 

• Minimum of 10 years leading QA/QI in behavioral health or related service areas 

• 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action 

• Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians  

• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred 

• Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices  

• Familiarity with OMH and OASAS systems and regulations  

• Proficiency with Electronic Health Records (EHR)  

• Excellent organizational, time management, and technology skills  

• Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time 

• Strong understanding of corporate compliance and regulatory standards  

• Self-motivated with the ability to work independently and collaboratively  

• Valid New York State Driver’s License and ability to meet agency driver requirements 

The Association for Mental Health and Wellness is seeking a passionate Fee for Service Adult Care Manager (ACM) to make a difference in the lives of adults who have experienced trauma, significant behavioral/physical health and/or substance abuse challenges.  Assist with navigating complex system of care,  build supportive relationships and developing individualized care plans to help people meet their overall health and wellness goals,.  The fee for service ACM total compensation per service unit includes travel time, required administrative tasks, and the anticipated time to complete the client services. Service delivery is community based throughout Suffolk County.  We are seeking candidates that have business day availability.

Key responsibilities will include, but are not limited to

• Coordinating and monitoring behavioral, physical health and social services based on client-driven needs, build person centered care plans and annual comprehensive assessment plans.
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.

• A Bachelor’s degree in a human service/health discipline and two years’ Care Management experience is preferred.
• Attention to detail to ensure accuracy in the consent and enrollment process.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance abuse challenges, trauma as well as chronic physical health
• Strong communication skills and collaboration with professionals involved in the client’s
• Understanding of the key elements of recovery and wellness, including the role of family and self-help.
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Basic knowledge of the public health/mental health system, public entitlement and social service
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
  • Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel,Outlook and EHR.
• Clean and Valid NYS Driver’s
• Insured, reliable NYS registered passenger vehicle.

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: 

• Lead implementation of system improvements based on QI findings  

• Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment 

• Master’s degree from an accredited program in a relevant field (social science, health care or business administration) 

• Minimum of 10 years leading QA/QI in behavioral health or related service areas 

• 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action 

• Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians  

• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred 

• Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices  

• Familiarity with OMH and OASAS systems and regulations  

• Proficiency with Electronic Health Records (EHR)  

• Excellent organizational, time management, and technology skills  

• Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time 

• Strong understanding of corporate compliance and regulatory standards  

• Self-motivated with the ability to work independently and collaboratively  

• Valid New York State Driver’s License and ability to meet agency driver requirements 

The Association for Mental Health and Wellness is seeking a passionate Fee for Service Adult Care Manager (ACM) to make a difference in the lives of adults who have experienced trauma, significant behavioral/physical health and/or substance abuse challenges.  Assist with navigating complex system of care,  build supportive relationships and developing individualized care plans to help people meet their overall health and wellness goals,.  The fee for service ACM total compensation per service unit includes travel time, required administrative tasks, and the anticipated time to complete the client services. Service delivery is community based throughout Suffolk County.  We are seeking candidates that have business day availability.

Key responsibilities will include, but are not limited to

• Coordinating and monitoring behavioral, physical health and social services based on client-driven needs, build person centered care plans and annual comprehensive assessment plans.
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.

• A Bachelor’s degree in a human service/health discipline and two years’ Care Management experience is preferred.
• Attention to detail to ensure accuracy in the consent and enrollment process.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance abuse challenges, trauma as well as chronic physical health
• Strong communication skills and collaboration with professionals involved in the client’s
• Understanding of the key elements of recovery and wellness, including the role of family and self-help.
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Basic knowledge of the public health/mental health system, public entitlement and social service
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
  • Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel,Outlook and EHR.
• Clean and Valid NYS Driver’s
• Insured, reliable NYS registered passenger vehicle.

The Health Home Plus Adult Care Manager will assist with navigating complex systems of care, build supportive relationships and developing individualized person centered care plans to help individuals meet their overall health and wellness goals. The Health Home Plus Care Manager would serve those adults, 18 and over with a Serious Mental Illness (SMI) who have experienced multiple hospitalizations, criminal justice involvement, homelessness, and/or have active Assisted Outpatient Treatment (AOT) orders. Work is done primarily in the community and the position entails travel throughout Suffolk County. The Health Home Plus Adult Care Manager would have a mixed caseload comprised of both Health Home Plus and Health Home clients. The Health Home Plus Adult Care Manager would deliver 4 services per month to their high acuity members; 2 in person and 2 telehealth.

Key responsibilities may include, but are not limited to:

• Coordinating and monitoring behavioral, physical health, and social services based on consumer-driven needs assessment and service plan;
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service providers.
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.
• Provide support to ACM team and clients when case coverage is needed
• Maintenance of accurate records and following Department of Health, Office of Mental Health, Health Home and agency policies and guidelines
• Participation in team meetings, supervision, Adult Care Management staff meetings and agency meetings

• A Bachelor’s degree in a human service/health discipline and two years’ experience working directly with the SMI population. Candidates with Master’s degree and one years’ experience s are strongly encouraged to apply.
• Two years’ experience in providing direct services to people with Serious Mental Illness (SMI); developmental disabilities or substance use
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance use challenges, trauma as well as chronic physical health conditions;
• Strong communication skills and collaboration with professionals involved in the person’s care;
• Understanding of the key elements of recovery and wellness, including the role of social supports including family and self-help; PROS, etc.;
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Knowledge of the public health/mental health system, public entitlement and social service programs;
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: 

• Lead implementation of system improvements based on QI findings  

• Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment 

• Master’s degree from an accredited program in a relevant field (social science, health care or business administration) 

• Minimum of 10 years leading QA/QI in behavioral health or related service areas 

• 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action 

• Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians  

• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred 

• Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices  

• Familiarity with OMH and OASAS systems and regulations  

• Proficiency with Electronic Health Records (EHR)  

• Excellent organizational, time management, and technology skills  

• Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time 

• Strong understanding of corporate compliance and regulatory standards  

• Self-motivated with the ability to work independently and collaboratively  

• Valid New York State Driver’s License and ability to meet agency driver requirements 

The Association for Mental Health and Wellness is seeking a passionate Fee for Service Adult Care Manager (ACM) to make a difference in the lives of adults who have experienced trauma, significant behavioral/physical health and/or substance abuse challenges.  Assist with navigating complex system of care,  build supportive relationships and developing individualized care plans to help people meet their overall health and wellness goals,.  The fee for service ACM total compensation per service unit includes travel time, required administrative tasks, and the anticipated time to complete the client services. Service delivery is community based throughout Suffolk County.  We are seeking candidates that have business day availability.

Key responsibilities will include, but are not limited to

• Coordinating and monitoring behavioral, physical health and social services based on client-driven needs, build person centered care plans and annual comprehensive assessment plans.
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.

• A Bachelor’s degree in a human service/health discipline and two years’ Care Management experience is preferred.
• Attention to detail to ensure accuracy in the consent and enrollment process.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance abuse challenges, trauma as well as chronic physical health
• Strong communication skills and collaboration with professionals involved in the client’s
• Understanding of the key elements of recovery and wellness, including the role of family and self-help.
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Basic knowledge of the public health/mental health system, public entitlement and social service
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
  • Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel,Outlook and EHR.
• Clean and Valid NYS Driver’s
• Insured, reliable NYS registered passenger vehicle.

The Health Home Plus Adult Care Manager will assist with navigating complex systems of care, build supportive relationships and developing individualized person centered care plans to help individuals meet their overall health and wellness goals. The Health Home Plus Care Manager would serve those adults, 18 and over with a Serious Mental Illness (SMI) who have experienced multiple hospitalizations, criminal justice involvement, homelessness, and/or have active Assisted Outpatient Treatment (AOT) orders. Work is done primarily in the community and the position entails travel throughout Suffolk County. The Health Home Plus Adult Care Manager would have a mixed caseload comprised of both Health Home Plus and Health Home clients. The Health Home Plus Adult Care Manager would deliver 4 services per month to their high acuity members; 2 in person and 2 telehealth.

Key responsibilities may include, but are not limited to:

• Coordinating and monitoring behavioral, physical health, and social services based on consumer-driven needs assessment and service plan;
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service providers.
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.
• Provide support to ACM team and clients when case coverage is needed
• Maintenance of accurate records and following Department of Health, Office of Mental Health, Health Home and agency policies and guidelines
• Participation in team meetings, supervision, Adult Care Management staff meetings and agency meetings

• A Bachelor’s degree in a human service/health discipline and two years’ experience working directly with the SMI population. Candidates with Master’s degree and one years’ experience s are strongly encouraged to apply.
• Two years’ experience in providing direct services to people with Serious Mental Illness (SMI); developmental disabilities or substance use
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance use challenges, trauma as well as chronic physical health conditions;
• Strong communication skills and collaboration with professionals involved in the person’s care;
• Understanding of the key elements of recovery and wellness, including the role of social supports including family and self-help; PROS, etc.;
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Knowledge of the public health/mental health system, public entitlement and social service programs;
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

A Mental Health Rehabilitation Practitioner will establish helping relationships with 24 people who have psychiatric and co-occurring substance abuse disabilities.  The primary role of the practitioner is to assist individuals to connect with and utilize formal and natural resources critical to attaining and maintaining productive, healthy, and satisfying lifestyles. Key activities include individual rehabilitative goal planning, group work using a psycho-educational format, and teamwork with multi-disciplinary colleagues within an OMH licensed PROS program.

The successful candidate should possess or be quickly able to acquire the following skills and abilities:

• Persons with bi-lingual skills and personal experience are highly encouraged to apply.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric and co-occurring disabilities and trauma
• Sound communication and organizational skills
• Strong computer skills as an electronic record and e-health information exchange is used daily
• Basic knowledge of the public health/behavioral health system, public entitlements, and psychiatric recovery needed.
• Applicants with personal, lived recovery experience are encouraged to apply.
• Training and understanding in substance abuse and/or learning disabilities a plus
• Knowledge and experience with Cognitive Behavioral practice is a plus
• Knowledge/interest in Dual Diagnosis recovery a plus

Education:

A Bachelor’s degree in a human service/health discipline and two years’ experience is required. Candidates with Master’s degrees related to physical/mental health are also encouraged to apply.

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: 

• Lead implementation of system improvements based on QI findings  

• Apply leadership, problem-solving, conflict resolution, and team-building skills to foster a high-performing work environment 

• Master’s degree from an accredited program in a relevant field (social science, health care or business administration) 

• Minimum of 10 years leading QA/QI in behavioral health or related service areas 

• 10 years+ experience with monitoring, analyzing, and reporting on performance indicators and corrective action 

• Strong interpersonal and communication skills, including the ability to mentor and supervise clinicians  

• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred 

• Knowledge of psychiatric rehabilitation, person-centered care, and recovery-oriented practices  

• Familiarity with OMH and OASAS systems and regulations  

• Proficiency with Electronic Health Records (EHR)  

• Excellent organizational, time management, and technology skills  

• Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time 

• Strong understanding of corporate compliance and regulatory standards  

• Self-motivated with the ability to work independently and collaboratively  

• Valid New York State Driver’s License and ability to meet agency driver requirements 

The Association for Mental Health and Wellness is seeking a passionate Fee for Service Adult Care Manager (ACM) to make a difference in the lives of adults who have experienced trauma, significant behavioral/physical health and/or substance abuse challenges.  Assist with navigating complex system of care,  build supportive relationships and developing individualized care plans to help people meet their overall health and wellness goals,.  The fee for service ACM total compensation per service unit includes travel time, required administrative tasks, and the anticipated time to complete the client services. Service delivery is community based throughout Suffolk County.  We are seeking candidates that have business day availability.

Key responsibilities will include, but are not limited to

• Coordinating and monitoring behavioral, physical health and social services based on client-driven needs, build person centered care plans and annual comprehensive assessment plans.
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.

• A Bachelor’s degree in a human service/health discipline and two years’ Care Management experience is preferred.
• Attention to detail to ensure accuracy in the consent and enrollment process.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance abuse challenges, trauma as well as chronic physical health
• Strong communication skills and collaboration with professionals involved in the client’s
• Understanding of the key elements of recovery and wellness, including the role of family and self-help.
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Basic knowledge of the public health/mental health system, public entitlement and social service
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
  • Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel,Outlook and EHR.
• Clean and Valid NYS Driver’s
• Insured, reliable NYS registered passenger vehicle.

The Health Home Plus Adult Care Manager will assist with navigating complex systems of care, build supportive relationships and developing individualized person centered care plans to help individuals meet their overall health and wellness goals. The Health Home Plus Care Manager would serve those adults, 18 and over with a Serious Mental Illness (SMI) who have experienced multiple hospitalizations, criminal justice involvement, homelessness, and/or have active Assisted Outpatient Treatment (AOT) orders. Work is done primarily in the community and the position entails travel throughout Suffolk County. The Health Home Plus Adult Care Manager would have a mixed caseload comprised of both Health Home Plus and Health Home clients. The Health Home Plus Adult Care Manager would deliver 4 services per month to their high acuity members; 2 in person and 2 telehealth.

Key responsibilities may include, but are not limited to:

• Coordinating and monitoring behavioral, physical health, and social services based on consumer-driven needs assessment and service plan;
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service providers.
• Providing supportive, recovery and wellness-directed coaching and counseling in-person and via telephone communication.
• Provide support to ACM team and clients when case coverage is needed
• Maintenance of accurate records and following Department of Health, Office of Mental Health, Health Home and agency policies and guidelines
• Participation in team meetings, supervision, Adult Care Management staff meetings and agency meetings

• A Bachelor’s degree in a human service/health discipline and two years’ experience working directly with the SMI population. Candidates with Master’s degree and one years’ experience s are strongly encouraged to apply.
• Two years’ experience in providing direct services to people with Serious Mental Illness (SMI); developmental disabilities or substance use
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric, substance use challenges, trauma as well as chronic physical health conditions;
• Strong communication skills and collaboration with professionals involved in the person’s care;
• Understanding of the key elements of recovery and wellness, including the role of social supports including family and self-help; PROS, etc.;
• Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
• Knowledge of the public health/mental health system, public entitlement and social service programs;
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

A Mental Health Rehabilitation Practitioner will establish helping relationships with 24 people who have psychiatric and co-occurring substance abuse disabilities.  The primary role of the practitioner is to assist individuals to connect with and utilize formal and natural resources critical to attaining and maintaining productive, healthy, and satisfying lifestyles. Key activities include individual rehabilitative goal planning, group work using a psycho-educational format, and teamwork with multi-disciplinary colleagues within an OMH licensed PROS program.

The successful candidate should possess or be quickly able to acquire the following skills and abilities:

• Persons with bi-lingual skills and personal experience are highly encouraged to apply.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric and co-occurring disabilities and trauma
• Sound communication and organizational skills
• Strong computer skills as an electronic record and e-health information exchange is used daily
• Basic knowledge of the public health/behavioral health system, public entitlements, and psychiatric recovery needed.
• Applicants with personal, lived recovery experience are encouraged to apply.
• Training and understanding in substance abuse and/or learning disabilities a plus
• Knowledge and experience with Cognitive Behavioral practice is a plus
• Knowledge/interest in Dual Diagnosis recovery a plus

Education:

A Bachelor’s degree in a human service/health discipline and two years’ experience is required. Candidates with Master’s degrees related to physical/mental health are also encouraged to apply.

Mission Statement: “To empower and inspire people of all communities to identify, pursue and sustain healthy, meaningful lives”.

MHAW strives to develop an authentic, diverse workforce that embraces, creates, respects and demonstrates diversity, equity, and inclusiveness in the work environment, towards one another and those we serve. We recognize that our agency is strongest when we all embrace the full spectrum of diversity and experience.  We actively seek to employ a diverse workforce representative of the communities we serve.

Position:                     Mental Health Trainer- (Bi-lingual)

Salary:                         $62,000 to $65,000 per year; plus competitive benefits packages

Location & Hours:      Ronkonkoma, NY – 37.5 hours per week

Availability:                Immediate     

Position Summary:

Reports to the Community Impact Program Supervisor and works with a team of MHAW trainers to deliver mental health training; including evidence-based programming. The right candidate will be trained in Mental Health First Aid and comfortable presenting to a range of audiences, both in-person and virtually.  This forward-facing position has program delivery responsibilities which include outreach, customer service and delivery of trainings as assigned.

General Responsibilities: 

• Implement the training and outreach accordingly
• Assist with conducting project evaluation/performance assessment, data collection and reporting
• Develop collaborative partnerships with relevant community agencies and programs
• Act in a manner that exemplifies professional leadership with positive morale, role modeling, and judgment in the promotion of an empowering, person-centered program culture
• Utilize data toward continuous quality improvement

Specific Tasks and Responsibilities:

• Conducting workshops, presentations, and other educational sessions for diverse audiences
• Delivering programming with fidelity to the model
• Schedule trainings and ensure coverage, as needed
• Keep the training calendar updated
• Creating and updating educational programs, workshops, and resources tailored to specific community needs
• Assessing program effectiveness, gathering feedback, and making data-driven adjustments
• Promoting educational opportunities and resources to a wide audience
• Promoting MHAW and general mental wellness in the community through presentations, poster presentations and tabling events
• Demonstrate continual progress towards achieving project goals
• Compliance with all regulatory and programmatic requirements
• Participation in all grantee in-person and virtual meetings
• Collaboration with any federally-funded resources
• Conduct meetings with the project partners on a regular basis

• Ability to effectively interact with diverse audiences
• Proven success in delivering engaging and informative presentations
• Skills to create effective learning materials and programs
• Mental Health First Aid Training Certification, preferred, including Adult, Youth and Teen
• Professional, yet engaging, training style, both in-person and online
• Previous training experience
• Previous experience with federal grants, a plus
• Experience in human services/helping professions or 2+ years related of training experience

We are committed to providing valuable, hands-on learning experiences for both Graduate and Undergraduate Students seeking academic credit in human services and/or other related fields. Our internship program offers meaningful work across multiple programs, giving students real-world exposure to direct care, advocacy, administration, and community support services.

Eligible Disciplines:

• Social Work
• Mental Health Counseling
• Creative Arts Therapy
• Nursing
• Psychology
• Public Health
• Other Human Service professions

Available Programs:

• Personalized Recovery Oriented Services (PROS)
• Adult Care Management
• Children’s Care Management
• Veteran’s Program
• Housing
• Community Impact

_{→ Students may request a preferred program; however, placement is determined by the agency based on each student’s education and experience level.}

What you’ll do:

• Assist in completing client intakes
• Lead and co-facilitate therapeutic or support groups
• Provide one-to-one counseling under supervision
• Plan and coordinate events for the community
• Engage in advocacy work on behalf of clients
• Conduct home visits
• Provide care management assistance to clients

Requirements:

✔ Currently enrolled in an accredited undergraduate or graduate program in an eligible discipline

✔ Valid Driver’s license with a clean driving record

   ✔ Ability to pass all Agency required background checks prior to placement

The Association for Mental Health and Wellness is seeking a detail-oriented and motivated Human Resources Administrator to support the daily operations of our HR department. This role works closely with and provides administrative and operational support to the HR Generalist and the Chief People and Experience Officer, helping to ensure efficient, compliant, and employee-centered HR services across the organization.

The ideal candidate is highly organized, proactive, and knowledgeable in HR processes, with strong communication skills and the ability to handle sensitive information with discretion.

Key Responsibilities

• Provide day-to-day administrative and operational support to the HR Generalist and Chief People and Experience Officer
• Support recruitment efforts, including but not limited to posting job openings, scheduling interviews, and conducting reference checks
• Coordinate onboarding and offboarding processes, including preparing employment documentation and facilitating new hire orientation
• Provide guidance to employees on timekeeping procedures, including the proper use of timecards and time tracking systems
• Administer employee benefits, including enrollments, changes, and responding to employee inquiries
• Maintain accurate and up-to-date employee records, including personnel files, employment history, and performance documentation
• Generate HR reports and assist with audits and compliance-related documentation
• Support employee training and development initiatives
• Maintain and update HRIS (Human Resources Information System) and produce reports as needed
• Respond to employee inquiries regarding HR policies, procedures, and benefits
• Assist in addressing employee relations matters and escalate issues when appropriate
• Support employee engagement and retention initiatives
• Coordinate and assist with performance appraisal processes
• Ensure compliance with applicable labor laws, regulations, and organizational policies
• Perform general administrative duties, including maintaining employee files, processing mail, and entering employee data into HR systems

Required Skills & Abilities

• Working knowledge of HRIS and HR-related software systems
• Understanding of HR policies, procedures, and employment laws
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to maintain strict confidentiality when handling sensitive information
• Experience with benefits administration preferred
• Exposure to recruitment and talent management processes

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 3 years of experience in HR administration or a related role

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

MHAW’s Recovery Center East Peer Specialist is a trained peer specialist who has their own lived experience with a psychiatric diagnosis, substance abuse, trauma and/or experiences as a person who has in the past or is now using mental health services. Peer specialists establish positive, strength-based, inspiring supportive relationships with a variety of people.

This is not a clinical position, as it is reserved for a trained Peer Specialist who draws on lived experience to support and promote recovery. Responsibilities and tasks will include, but are not limited to:

• Provide individualized support and coaching to people who have been affected by being given a psychiatric diagnosis, substance use challenges and/or trauma to choose and build upon resources and opportunities to attain or sustain meaningful, healthy and satisfying lifestyles.
• Facilitate or co-facilitate key activities, events, and outings including, but not limited to, individual coaching, peer support groups and teamwork with colleagues to develop and sustain a positive Recovery Center culture.
• Design, coordinate, and schedule activities/events that are consistent with the expressed needs, interests, and passions of people who participate with the Center and with whom are members of the Guiding Council.
• Assist in creating, maintaining, and locating safe environments that offer opportunity for participants to engage and connect with each other.
• Develop relationships with surrounding mental health agencies to engage their participants in the utilization of The Recovery Center East’s services.
• Have adaptability to change with in work tasks as no one day at The Recovery Center East is the same. Having the flexibility to effectively adjust to the ever-changing work structures, processes, requirements, and cultures.
• Utilize strong communication and computer skills and resource abilities in the generation in the production of event/ activity flyers and web page updates.
• Attend and participate in weekly supervision and other required staff meetings. Take advantage of learning opportunities offered via web and other workshops.
• Maintain required documentation in a timely manner in accordance with MHAW standards and funding source requirements.

This position is intended for an individual who has personal lived experience with receiving or has received mental health services or a psychiatric diagnosis. The ideal candidate will be able to connect with and offer support to others through the lens of shared lived experience. The successful applicant should demonstrate, or be able to quickly develop, the following skills and abilities:

• Qualified for (includes, but not limited to having a high school diploma or GED) and at a minimum, and working toward their New York Peer Specialist Certification
• Have at least one year experience in direct services working with persons who have been given a psychiatric diagnosis and/or trauma survivors
• Must be calm, patient, empathetic, supportive, have excellent listening skills and the ability to relate positively and enthusiastically to a wide variety of people
• Basic knowledge of the public health/behavioral health system including, but not limited to; mental health services and public entitlements
• Basic knowledge in computer applications such as Microsoft Word, Excel, Outlook and Social Media.
• Willingness and availability to attend trainings, conferences, workshops, webinars to enhance their abilities and awareness of best practice
• Clean NY State Driver’s License
• Must be comfortable driving an agency van which will include transportation for clients
• Bi-lingual, English/Spanish is a plus

Position Description:

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission.

The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Key responsibilities will include:

• Maintaining caseload and providing core Health Home services to assigned children
• Providing oversight to and monitoring productivity of Care Managers
• Conduct ongoing risk assessment for all children on team
• Running and utilizing reports in EHR and other IT platforms
• Auditing/monitoring records to ensure quality and timely completion of documentation
• Providing group and individual supervision to Care Managers on team
• Monitoring staff hours, timesheets, mileage reimbursement requests
• Training and monitoring new staff
• Participating in staff meetings, Leadership meetings and other administrative meetings/trainings as required
• Performing duties with designated amount of time in field and office setting
• Working collaboratively with Program Leadership and Program Director

• Strong leadership and supervisory skills including familiarity with an electronic health record
• Excellent written and verbal communication skills
• Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
• Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
• Basic knowledge of the public health/mental health system, public entitlement and social service programs
• Must be a reliable self-starter with the ability to work both independently and as part of a team
• Attention to detail
• Ability to work across diverse populations
• Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Education:

• A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus

The MHAW Peer Support Line offers one-to-one, mutual telephone support provided by trained Peer Specialists. This is a non-clinical service grounded in trauma-informed peer support, where individuals with lived experience provide connection, understanding, and support to others navigating their own recovery.

Peer Specialists create a supportive and respectful space for individuals seeking connection, community, and self-directed support.

Key Responsibilities:

• Provide on-site coverage during scheduled shifts:
  • Fridays: 4:00 PM – 8:00 PM
  • Saturdays: 4:00 PM – 8:00 PM
  • Sundays: 4:00 PM – 8:00 PM
  • One (1) monthly team supervision (1 hour)
  • One (1) weekly supervision with direct report
• Answer incoming calls and initiate outgoing calls as requested
• Maintain and follow up on call-back lists
• Check voicemail and return calls in a timely manner
• Practice active, empathetic, and non-judgmental listening
• Offer peer support through shared understanding, respect, and mutuality
• Support individuals in exploring what is helpful to them in their recovery
• Help foster a safe and supportive environment where individuals can express a range of emotions
• Participate in outreach efforts to increase awareness and utilization of the Peer Support Line
• Contribute creative ideas and strategies to engage the community and expand reach
• Respond to emails and communications in a timely manner
• Attend and actively participate in team supervision and staff meetings

This position is intended for individuals with lived experience who identify as being in recovery and are committed to supporting others through peer-based services. Candidates should possess:

• Progress toward or maintenance of New York Certified Peer Specialist-Provisional (NYCPS-P) certification
• A strong understanding of trauma-informed peer support principles
• A commitment to ongoing personal and professional growth
• Effective interpersonal and communication skills
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Basic computer, reading, and writing skills
• Valid and clean NYS Driver’s License

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency
• Valid and clean NYS Driver’s license

The Senior Director of Quality Improvement is responsible for the oversight and advancement of innovation and quality improvement, playing a critical role in driving program development, continuous improvement across the Association for Mental Health and Wellness (MHAW) current and future programs. This senior leadership role requires extensive clinical experience, a strong background in quality improvement, and a deep commitment to Person-Centered Psychiatric Rehabilitation and Recovery principles as integrated into clinical service delivery. 

The Senior Director will lead strategic and operational initiatives to enhance clinical quality, outcomes, and service delivery. This role requires strong analytical thinking, problem-solving, and the ability to translate strategy into effective day-to-day clinical operations. 

Key areas of focus include best practices, clinical outcomes, service quality, regulatory compliance, and supporting program growth and sustainability. The Senior Director works closely with executive leadership, including the CEO, and collaborates with Program Supervisors, Directors, clinicians, Psychiatric Nurse Practitioners, and fiscal/billing staff to ensure resources are effectively aligned to meet client needs. 

This role will lead the development and implementation of a comprehensive continuous quality improvement plan to support program success, staff development, and high-quality service delivery. The Senior Director will also play a key role in strategic planning, quality assurance, and the ongoing enhancement of clinical services to meet evolving community needs while upholding organizational values.

Key Responsibilities and Tasks: 

• Monitor and respond to cross-program performance metrics, including census, service delivery, regulatory compliance, and revenue  

• Develop and submit monthly and quarterly outcomes reports  

• Lead development and coordination of staff training initiatives related to innovation and improvements 

• Support the development and refinement of clinical and programmatic service workflows and processes  

• Oversee Quality Assurance (QA) and Quality Improvement (QI) activities across programs  

• Lead implementation and ongoing evaluation of the organization’s Quality Improvement Program  

• Ensure accurate documentation and reporting of QI initiatives and outcomes  

• Plan, coordinate, and evaluate QI training sessions, including curriculum development and facilitation  

• Provide expertise and guidance on QI frameworks (e.g., PDSA, Stages of Change) and ensure staff competency  

• Analyze training effectiveness and continuously improve learning strategies  

• Oversee incident management processes, including reporting, investigation, resolution, and trend analysis  

• Provide recommendations for corrective actions and system improvements based on incident data  

• Ensure compliance with agency policies, regulatory requirements, and funding guidelines  

• Conduct case record reviews and audits to ensure adherence to best practices and regulatory standards  

• Analyze qualitative and quantitative data to monitor program performance and inform decision-making  

• Ensure compliance with all confidentiality, privacy, and data security requirements 

Supervision: