The VP of Clinical Quality and Excellence will be responsible for the oversight of all Association for Mental Health and Wellness (MHAW) clinically oriented services, residing under current and future programs.  This is a high-level management position that requires extensive clinical experience, experience leading quality improvement a belief in and commitment to Person Centered Psychiatric Rehabilitation and Recovery initiatives, which is incorporated into clinical service delivery. The position will require an affinity for strategic thinking and problem solving in the course of day-to-day clinical operations.

 

Responsibilities typical of the position include strategy focused on: best practices, clinical outcomes, quality of services, management of clinical personnel, and, census and revenue growth, regulatory compliance. The VP of Clinical Quality and Excellence reports directly to the CEO and works in collaboration with Programmatic Supervisors and Directors, along with clinicians, Psychiatrist/Nurse Practitioners, and fiscal/billing staff to ensure that all resources in the programs are being used to best serve clients’ needs.

 

The VP of Clinical Quality and Excellence individual will lead and manage a comprehensive continuous quality improvement plan to ensure the successful implementation of all agency programs.

 

The VP of Clinical Quality and Excellence will also be actively involved in strategic planning activities, quality assurance initiatives, and supporting the ongoing development of staff competencies and performance and providing leadership and direction in planning for the development and growth of clinical services to best meet the evolving needs of communities and ensuring that all programs operate according to our values and empower people and communities to pursue and sustain healthy and enriched lives.

 

Key Responsibilities and Tasks:

• Monitor and respond to cross-program deliverables (census enrollment, service delivery, program regulations, revenue)
• Development and submission of monthly and quarterly outcomes reports
• Coordination of clinical resources across programs to inform scheduling, identification of anticipated needs, efficient utilization of staff and clinician time
• Coordination of clinical supervision for clinical service providers
• Development/Coordination of staff training
• Development/Revision of clinical services workflows
• Oversight of QA and QI processes
• Oversee and monitor the development and implementation of the quality improvement program.
• Document and report improvement activities within the organization, maintaining clear and accurate records.
• Plan, coordinate, facilitate, and evaluate QI training sessions, including curriculum development, agenda setting, and facilitator management.
• Contribute expertise on quality improvement frameworks, such as PDSA (Plan-Do-Study-Act) and Stages of Change, and ensure staff are trained in these models
• Analyze training effectiveness, gather feedback, and continually improve QI training offerings.
• Oversee and manage the incident management process, ensuring that incidents are identified, reported, investigated, and resolved in accordance with agency policies.
• Ensure timely and thorough documentation of incidents and provide recommendations for corrective actions.
• Monitor incident trends and provide feedback to leadership on areas for improvement in incident prevention and response.
• Applicant must demonstrate the ability to adhere to agency policy and procedures of regulatory bodies and funders.
• Conduct case record reviews and Audit for compliance with regulatory and best practice standards to assess quality case practice and model fidelity.
• Analyze qualitative and quantitative data, records, and reports to monitor program performance.
• Comply with all federal, state, and agency security and privacy policies intended to protect client confidentiality and client health information.

Supervision:

• Coordination of Clinical services meetings.
• Oversight of clinical admissions, discharges and transitions (inter program).
• Task Supervision of Prescribers (Caseload assignment etc.).
• Oversight of clinical administrative support staff.
• Lead efforts to implement system improvements based on QI data and findings.
• Utilize problem-solving, leadership, conflict management, and team-building skills to ensure a productive work environment and the achievement of organizational goals.

 

 

The successful candidate should possess the following skills and abilities:

• Master’s degree from a qualified, clinical Graduate program in a Behavioral Health/Human Service field; with an active NYS licensure in the following LPHA disciplines: LCSW, LMHC, LCAT, LMFT, LPA; and at least 8 year’s post-Master’s and licensed experience and 5 years of supervisory experience.
• Excellent inter-personal communication, including the ability to model, train, and supervise practitioners in establishing empathic, empowering relationships with people who have experienced psychiatric and substance abuse disabilities and trauma; Strong communication skills with health professionals is also required.
• Experience with providing clinical and managerial supervision for clinical program staff who deliver direct services and administrative support.
• Experience with clinical service delivery to individuals with Co-Occurring (MH/SU) challenges
• Experience with Treatment/Service planning and record-keeping in a psychiatric rehabilitation, person centered practice and recovery-directed framework; sound knowledge of the Behavioral Health services system (OMH, OASAS).
• Excellent documentation skills and demonstrated proficiency in use of an Electronic Health Record (EHR).
• Excellent organizational, time management and computer/technology skills.
• Understanding and Commitment to Corporate Compliance; as identified in organizational and programmatic protocols, regulatory statutes (local, state, federal) and educational requirements.
• Ability to provide cultural and linguistically appropriate services.
• Candidate must be a reliable self-starter with the ability to work both independently and as part of a team.
• Valid New York Driver’s License and meets the criteria to be an agency driver.

 

 

Please send a resume and cover letter expressing your interest in this position to:

Kathy Elfers

Chief People and Experience Officer

kelfers@mhaw.org