This care management position is unique position serving Veterans through two programs:

• Health Home and NY State Aid Care Managers establish supportive helping relationships with people who have significant behavioral and/or physical health conditions in order to assist them to achieve improved overall health and social functioning.
• Supportive Services to Veterans Families (SSVF) outreach seeks and engages homeless and at-risk Veterans to make use of financial and other support in order to attain and sustain permanent housing.

Work is done primarily in the community and position entails travel throughout Suffolk County. Agency vehicles can often be used but a safe, personal auto and a clean NYS Driver’s License are required; mileage reimbursement provided. Care Managers work in teams and receive weekly supervision, extensive training opportunities, and as much support as needed. Great working environment; laptops and cell phones provided.

Key activities include:

• Coordinating and monitoring behavioral, physical health, and social services based on consumer-driven needs assessment and service plan;
• Building and monitoring linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service providers.
• Providing supportive, recovery- and wellness-directed coaching and counseling in-person and via telephone communication.

• A Bachelor’s degree in a human service/health discipline and two years’ experience is required. Candidates with Master’s degrees related to physical/mental health are also encouraged to apply. People who are Veterans, Veterans family members, possess bi-lingual skills and personal recovery experiences are all highly encouraged to apply.
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with people who have experienced psychiatric and substance abuse disabilities and trauma as well as debilitating physical conditions;
• Strong communication skills with health professionals involved in the consumer’s care;
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organizational skills including computer skills (agency uses electronic health records).
• Basic knowledge of the public health/mental health system, public entitlement and social service programs;
• Candidate must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.