The Administrative Assistant is a non-direct service position providing administrative support to the Crisis Counseling Program. These Administrative Assistant is responsible for tasks including but are not limited to the following:

• Communications: on the phone, via email, in correspondence
• Answer phone, check messages and ensure communication of messages to the appropriate staff member.
• Prepare Project Hope weekly Team meeting Agendas, take notes during the meeting and prepare minutes.
• Maintain an up to date list of staff including position, scheduled hours and team designation.
• Track required trainings as directed by the Program Coordinator.
• Order, inventory and prepare materials for crisis counselors such as handouts, brochures and pamphlets which are provided by NY State Project Hope media team.
• Collection of the FEMA / SAMHSA reporting forms including encounter logs and weekly tally sheets.
• Assist the Crisis Counselor Program Coordinator with the preparation of bi-weekly, monthly and ad hoc reports as required.
• Assist Crisis Counselor Coordinator and Team Leaders in the preparation and collection of Participant Feedback Survey Results

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Associate’s degree required; Bachelor’s degree in related field preferred.
• Three to five years of experience in an administrative role.

Please send resume and cover letter to:

Kathy Elfers
HR Director
kelfers@mhaw.org