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Administrative Outreach & Engagement Team Member

Administrative Outreach & Engagement Team Member

Salary: $20.51 per hour (non-exempt position)

Hours: 37.5 hours per week

Location: Ronkonkoma, NY

Availability: Immediate

Position Description:

 

Mission Statement: “To empower and inspire people of all communities to identify, pursue and sustain healthy, meaningful lives”.

MHAW strives to develop an authentic, diverse workforce that embraces, creates, respects and demonstrates diversity, equity, and inclusiveness in the work environment, towards one another and those we serve. We recognize that our agency is strongest when we all embrace the full spectrum of diversity and experience.  We actively seek to employ a diverse workforce representative of the communities we serve. 

MHAW is a pro-vaccination agency, and encourages all employees and service recipients to be vaccinated against Covid-19.

Position:                             Administrative Outreach & Engagement Team Member

Compensation:                 $20.51 per hour (non-exempt position)

Location:                            Office-based positon, Ronkonkoma, NY

Hours:                                 Full time, 37.5 hours per week (non-exempt)

Start Date:                         Immediately

Key responsibilities may include, but are not limited to:

  • Completion of all data entry tasks in Cerner Millennium and/or Foothold Care Management (FCM) platforms to maintain information associated with potential and enrolled clients (i.e. adding and/or updating demographic information and client assignment).
  • Completion of Progress Notes in FCM to reflect all outreach and enrolled activities (i.e. phone calls and mailings); process closures and manage patient programs as required in FCM; verify Medicaid eligibility via ePaces.
  • Data entry and/or uploading of assessments and other documents for prospective and enrolled clients into various platforms as requested.
  • Ensure that clients’ records are accurate and complete (i.e.: includes all assessments, authorizations for disclosure of protected health information, demographic/insurance information, backup documentation supporting HH eligibility, etc.)
  • Accurate completion, audit and submission of daily encounter logs to reflect completed outreach and enrolled activities. Engage in regular communication with Outreach Care Manager(s) as prospective clients express interest in the program by phone.
  • Respond to incoming phone calls from prospective clients and reply promptly to inquiries, transferring to O&E Care Manager(s), or Outreach Team Coordinator when appropriate.
  • Assist clients with linkages to services in the community, including physical and mental health providers, treatment centers and supportive community resources, as appropriate to the client’s expressed needs during outreach and enrollment.
  • Inform newly enrolled client of enrollment in our Care Management program and upcoming assignment to a Care Manager.
  • Relay any immediate concerns/needs and/or updated pertinent information regarding prospective or enrolled clients to the appropriate supervisor.
  • Assist in the completion of additional projects, quality assurance and data entry tasks necessary to support Adult Care Management and other departments and programs (State Aid, Shelter Project and Children’s Care Management) as requested.
  • Assist in the distribution of keys for and the maintenance of the Care Management program vehicles.
Qualifications:
  • Proficient in Microsoft Office (Excel, Word, etc.), familiarity with entering and analyzing data in various IT platforms
  • Customer service/experience on the phone (i.e. telemarketing, engaging customers, high volume calls); skill and sensitivity in communicating with those experiencing mental health and physical health challenges
  • Candidate demonstrates initiative, is a self-starter/problem solver who has ability to multi-task and work well with others.
  • Attention to detail, editing/auditing records
  • Spanish speaking candidates strongly encouraged to apply.
  • College degree preferred.
Application:

Send a resume and cover letter expressing your interest in this position to:

Kathy Elfers, Human Resources Director at kelfers@mhaw.org

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